A Guide On Creating New Account Login

You can easily create individual logins for everyone who visits your website or uses your app. There is no cap on the number of logins you can make.

Note: Only users with Master Control permissions can create new logins. For further assistance, contact the account administrator.

To create a new login using the website:

1. Log into your customer account.
2. Click Users.
3. Click Manage Logins.
4. Click Add a Login.
5. In the Email Address field, enter the new user’s email address.
6. In the Login Name field, enter the new user’s desired login name.
7. Using the Language Preference dropdown menu, select the new user’s language preference.
8. Click Save.
9. On the Manage Login Permissions page, select either Master Control, Full Control, Read Only, Limited Device Access, or Custom. This will give the login permission to access various website features.
• If no permissions are selected and saved:
• On the website, the login is able to view only the welcome card, sensors, and activity. The login is not able to perform any changes except to their Login Information.
• On the app, the login is able to view only trouble alerts, weather, and history. The login is not able to perform any changes except to their App Settings.
10.  Click Save.

Note: New users will receive an email containing their username and a link to set up a new password. If this email is not being received, confirm the user’s email address is entered correctly and/or have the user check their junk/spam folder.

Permissions

If you have found this tutorial helpful, but still require further assistance, please don't hesitate to reach out for support.

Our team of live representatives is available to chat or answer any questions you may have through our toll-free number at 1-800-467-2337, or you can use our click2call webpage to call us directly from your device for free.